Privacy Policy

Volt Electricity Provider, LP Privacy Policy

Thank you for visiting the Volt Electricity Provider, LP website. Volt Electricity operates to provide retail electricity and related services in Texas. The Volt Electricity website is referred to as the “Site” or the “Volt Electricity Site.” By using the Volt Electricity Site, you represent that you agree with our Privacy Policy and our Terms of Use, found elsewhere on the Volt Electricity Site. If you do not agree with our Privacy Policy or Terms of Use, please do not use the Volt Electricity Site. We will provide individuals from whom we collect personal information with a copy of our Privacy Policy upon request.

HOW AND WHY WE COLLECT AND USE YOUR PERSONAL INFORMATION: You may be required to provide certain information when signing up for an account on our Site. If you choose to provide us with your personal information, we will only use such information consistent with our policies regarding the establishment of service accounts, our Terms of Use, and as described in this Privacy Policy. To better serve you, we may also share your personal information with our affiliates or other third parties with which we have agreements. As permitted, or required by applicable law or regulation, and as described in this Privacy Policy, we may use or disclose your personal information without providing prior notice or seeking additional consent from you.

We collect personal information in a number of ways, such as through our Site and by telephone. We may ask you to provide information including but not limited to your name, address, telephone number, e-mail address, social security number, ESI-ID, government issued identification number, and credit card number, as well as facts about your energy use, home, age, gender, and family size. We use this information to provide service to you, send you marketing or promotional material (including emails), and invoice you for services provided. We also may combine your personal information with data supplied by third parties for these purposes.

We also collect certain other information when you visit the Site, and we may combine such information with personal information you provide us. This other information tells us such things as how many users visit our site and which pages they have chosen to access, and it also assists us with maintaining and designing a user friendly website for you to enjoy. We collect this information through “cookie” and “web-beacon” technology as explained below. This other information may include click-stream data, HTTP protocol elements, search terms, and HTTP cookies, for example. This data may be used for completion and support of the current activity, website and system administration, and research and development, for example. To assist customers with technical problems, we also may collect local Web configuration information, including browser type, operating system, and browser settings.

In addition, our web servers automatically collect information about your computer when you visit our Site. For instance, this information may include the type of browser software you use, the operating system you are running, the IP address assigned to your computer or Internet connection, your internet service provider (ISP), the referring and exit pages, and the date and time you used our site. We may combine such information with personal information you have previously provided, and we may use this information to assist customers with technical problems.

REVIEWING OR MODIFYING YOUR PERSONAL INFORMATION: You may review or modify some of the personal information you have provided to us. Some account information, including without limitation the service address and the account holder name, may not be changed. If you need to correct or update your personal information provided to us, contact us toll-free at 866-340-8658.

PROTECTION OF YOUR PERSONAL INFORMATION: We take reasonable efforts that are customarily used in our industry to maintain security and confidentiality by using various safeguards in an effort to protect against unauthorized disclosure or use of any personal information you provide on this Site. We allow only authorized individuals to access your personal information, and we destroy personal information that we decide not to retain. Agents, contractors or partners of Volt Electricity who have access to your personal information in connection with providing services for Volt Electricity are required to keep the information confidential and are not permitted to use such personal information for any purpose other than to carry out the services they are performing for Volt Electricity. Even though we maintain a secure Site, we strongly encourage you to keep your user ID, password, and other sensitive personal information confidential. Contact us immediately if your information has become compromised.

We do not knowingly reveal any personal information that is provided by our customers through the Site to any third parties except as provided in this Privacy Policy, when requested to do so by a governmental agency having jurisdiction, by a court of competent jurisdiction or other operation of law, or when we believe that disclosure is necessary or appropriate to prevent physical harm or financial loss in connection with an investigation of suspected or actual illegal activity. All personal information provided by customers using our online forms is kept secure, in accordance with legal requirements and practices customarily used in our industry, in an effort to prevent unauthorized use of personal information. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use the personal information you have provided through this web site in a manner that is consistent with this Privacy Policy.

COOKIES AND WEB BEACONS: We use browser cookies and Web Beacons (i.e., “clear GIFs” or “Web Bugs”) to enhance your online experience. Browser cookies are placed on your computer’s hard drive when you visit certain web sites. We utilize browser cookies to tell us, for example, whether you have visited any of our Site before or if you are a new visitor. Browser cookies may enhance your online experience by saving your preferences while you are visiting a particular site. Certain online service processes are available to residential and business customers, and some of these processes require the use of cookies to be fully operational. If you reject all cookies, you will not be able to use our online applications that require you to log in. Other information on the Site, however, still may be accessed. You can find information on popular browsers and how to adjust your cookie preferences at the websites associated with your browser.

We also use  a software technology called Web Beacons to help us better manage content on our Site by informing us what content is effective.  Web Beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users.  Unlike cookies, which are stored on a user’s computer hard drive, web beacons are clear gifs that are embedded invisibly on Web pages.

QUESTIONNAIRES AND SURVEYS: On some occasions upon entering the Site you may be asked to complete either an on-line survey or questionnaire. These surveys and questionnaires may deal with your opinions, attitudes, interests, and more generally your activities on-line. Any personal information gathered from your participation in questionnaires or surveys through our Site may be kept and utilized in a manner that is consistent with this Privacy Policy.

VOLT ELECTRICITY ADVERTISEMENTS: We may send out e-mails informing customers of offers related to a product or service provided by Volt Electricity. Individuals who do not wish to receive Volt Electricity promotional e-mails on products and services may contact Volt Electricity at unsubscribe@voltep.com. Customers may not unsubscribe to mailings that are considered an essential service or required communication.

CHILDREN ARE FORBIDDEN FROM USING VOLT ELECTRICITY SITE: Our Site is intended to be used by adults only, and it is not directed towards children under the age of eighteen. If you are under eighteen, you are not eligible to use the Volt Electricity Site. If you believe that we have collected personal information from children under the age of eighteen, please notify us immediately so that we may take steps to eliminate such information.

“PHISHING”: We may send you e-mails from time to time for various reasons. Also, we may from time to time call the phone number associated with your account. We will not send you an e-mail asking you to reply by sending personal or account information, or threatening to disconnect or close your account unless you provide personal or account information. If you receive such an email it may be an attempted identity theft that is commonly called “phishing” and it may include one or more links to some third-party website disguised to look like our Site. For more information about “phishing,” please visit the Federal Trade Commission’s website at www.ftc.gov.

MODIFICATIONS TO OUR PRIVACY POLICY: We reserve the right to modify this Privacy Policy at any time and without prior notice to you to reflect changes in our information practices. If our information practices change at some time in the future, we will post the policy changes to our Site to notify you of these changes and provide you with the ability to opt out. We recommend that you check this Site periodically so that you may be kept informed regarding any changes to the Volt Electricity Privacy Policy. We also recommend that you visit our Terms of Use in addition to this Privacy Policy each time you visit the Volt Electricity Site.

THIRD PARTY WEBSITES: The Volt Electricity Site may contain links to third party websites that are not subject to this Privacy Policy. If you visit these websites, we encourage you to read their privacy policies before providing them with any personal information.

ADDITIONAL RIGHTS: You may have privacy rights under applicable state law in addition to those outlined in this Privacy Policy.

CONTACT US: If you choose to e-mail us through the Contact Us link on this Site, you will be asked to provide information such as your name and e-mail address so that one our employees can respond to your questions and comments. If you wish to submit your questions or comments via U.S mail they can be mailed to:

Volt Electricity
Attn: Customer Service
P.O. Box 692210
Houston, Texas 77269

Last updated on May 13, 2015