What is an electricity facts label (EFL)?
The Electricity Facts Label (EFL) provides you with pricing for your energy usage per kilowatt-hour (kWh), contract, charge breakdown between VOLT and your local Transmission & Distribution Service Provider (TDSP, also known as the utility company), product description, fee information, and emissions information regarding your electricity service. Your EFL will be provided to you by VOLT with your Welcome Packet along with your Terms of Service Agreement.
What are Terms of Service?
The Terms of Service (TOS) document outlines the agreement made between you and your electricity provider about your rate, length of contract, and other specific details about your plan.
What are my rights as a customer?
Your Retail Electricity Provider (REP) will send you a document titled Your Rights as A Customer (YRAC) that outlines the rights you have as a consumer. These rights include programs for low-income customers, your right to have your meter tested once every four years without charge, or what to do in case you service is disconnected.