What is an electricity facts label
The Electricity Facts Label (EFL) provides
you with pricing for your energy usage per kilowatt-hour (kWh),
contract, charge breakdown between VOLT and your local
Transmission & Distribution Service Provider (TDSP, also known
as the utility company), product description, fee information,
and emissions information regarding your electricity service.
Your EFL will be provided to you by VOLT with your Welcome
Packet along with your Terms of Service Agreement.
What are Terms of Service?
The Terms of Service (TOS) document outlines
the agreement made between you and your electricity provider
about your rate, length of contract, and other specific details
about your plan.
What are my rights as a customer?
Your Retail Electricity Provider (REP) will
send you a document titled Your Rights as A Customer (YRAC) that
outlines the rights you have as a consumer. These rights include
programs for low-income customers, your right to have your meter
tested once every four years without charge, or what to do in
case you service is disconnected.